Introduction
Hilton Addis Ababa, part of the globally renowned Hilton Hotels & Resorts brand, is one of Ethiopia’s premier luxury hotels. Located in the heart of Addis Ababa, Hilton provides world-class hospitality services to both local and international guests. The hotel combines elegance, professionalism, and modern facilities to deliver an unforgettable guest experience. Hilton Addis Ababa is committed not only to customer satisfaction but also to nurturing talent, offering career opportunities that encourage professional growth, learning, and skill development.
Working at Hilton is considered prestigious due to its global reputation, high operational standards, and focus on employee growth. Whether you are just starting your career in hospitality or looking to elevate your experience, Hilton offers a structured environment where dedication, professionalism, and passion for service are recognized and rewarded.
Background of Hilton Addis Ababa
Hilton Hotels & Resorts is a global hospitality company operating in over 120 countries. The Addis Ababa branch represents Hilton’s commitment to excellence and innovation in the Ethiopian hospitality sector. Since its establishment, Hilton Addis Ababa has been a symbol of quality, luxury, and world-class customer service. The hotel hosts a wide range of guests, from business executives attending conferences to tourists exploring Ethiopia, offering services that range from fine dining and recreational facilities to state-of-the-art meeting rooms.
Hilton Addis Ababa is well-known for its employee-centric culture, which promotes professional development, training programs, and recognition of individual achievements. By adhering to international hospitality standards, Hilton ensures both guests and staff benefit from a high-quality environment. This makes it an attractive employer for ambitious individuals seeking stable, long-term careers in hospitality.
Available Positions at Hilton Addis Ababa
Hilton Addis Ababa frequently recruits for a variety of roles across multiple departments. Below are examples of current positions:
Job Title 1:Customer Service Agent
Job Detail
Educational Qualification:
Diploma or Bachelor’s degree in Hospitality Management or a related field
Job Experience: Experience in front office or customer service preferred
Role Overview: A Customer Service Agent acts as the first point of contact for guests, ensuring smooth check-in and check-out procedures. Strong communication skills, friendliness, and problem-solving abilities are essential for this role.
Note: Hilton may have additional positions in departments such as housekeeping, food and beverage, finance, administration, and technical services. Applicants are advised to check the specific posting for up-to-date vacancies.
Job Title 2:Recreation Superviso
Job Detail
Educational Qualification: Bachelor’s degree in Hospitality Management, Sports Science, or a related field
Job Experience: 2–4 years of experience in recreation or leisure operations
Role Overview: The Recreation Supervisor oversees recreational activities within the hotel, ensuring guests enjoy their leisure time safely and comfortably. Creativity and leadership are key in this position.
Job Title 3:Sales Account Manager
Job Detail
Educational Qualification: Bachelor’s degree in Sales, Marketing, Hospitality, or related field
Job Experience: At least 3 years of proven sales experience in the hospitality industry
Role Overview: The Sales Account Manager is responsible for generating revenue by managing client relationships, negotiating contracts, and promoting hotel services to potential clients. Excellent networking and negotiation skills are essential.
Dedeline: January 22,2026
Why Choose Hilton Addis Ababa?
- Choosing Hilton Addis Ababa as your workplace offers numerous benefits:
- Global Recognition: Hilton is a world-class brand, adding value to your career profile.
- Professional Growth: Structured training programs and opportunities for promotion within the company.
- Work Environment: Inclusive, supportive, and professional culture.
- Skill Development: Exposure to international hospitality standards improves your technical and interpersonal skills.
- Networking Opportunities: Interacting with colleagues and guests from around the world expands your professional network.
- Job Satisfaction: Working in a luxury environment with well-defined roles ensures both personal and professional satisfaction.
- Choosing Hilton shows ambition, commitment to excellence, and a passion for the hospitality industry — qualities highly regarded by employers worldwide.
How to Apply
- Applicants for Hilton Addis Ababa positions can apply through Eeffoyjobs.com or directly via email. The process is straightforward but requires attention to detail:
1 . Prepare Your CV and Cover Letter:
Include personal information, education, work experience, and relevant skills.
- Highlight hospitality-related achievements or experiences.
- Tailor the cover letter to the specific position you are applying for.
Example CV Highlight for Customer Service Agent:
Name: Abebe Tesfaye Address: Addis Ababa, Ethiopia Phone: +251 9187654 Email:zelalemgetachew@email.com Education: – Bachelor of Science in Hotel Management – Hawassa University Work Experience: – Front Desk Officer, 4 Hotel (2021-2024) – Managed guest check-ins/check-outs – Assisted with guest inquiries and complaints – Ensured smooth daily operations at the front office Skills: – Customer service excellence – Effective communication – Problem-solving and decision-making – Team collaboration2 .Submit Your Application:
- Email: ADDHI_HRD@hilton.com
- Subject Line Example: Application for Customer Service Agent – Hilton Addis Ababa
- Attach CV and cover letter as PDF or Word documents.
- Ensure your email is professional, polite, and concise.
3.In-Person Submission:You may submit your documents at the Hilton Addis Ababa Human Resources Office if the posting allows. Always carry printed copies of your CV and cover letter.
CV, Exam, and Interview Tips
CV Tips
Keep your CV clear, concise, and professional.
Focus on relevant hospitality experience.
Include quantifiable achievements, e.g., “Increased guest satisfaction scores by 15%.”
Avoid unnecessary personal information.
Exam Tips
Some Hilton positions, especially supervisory or managerial roles, may require assessments or skills tests.
Examples include:
Customer Service Test: Simulate guest interactions to demonstrate problem-solving skills.
Numerical/Logical Test: For roles involving finance or sales, basic calculations, and logical reasoning may be tested.
Hospitality Knowledge Test: Questions may cover hotel procedures, safety protocols, or industry standards.
Preparation Tip: Practice sample questions and read about global hospitality best practices.
Interview Tips
Dress professionally: Business formal attire is recommended.
Research the hotel: Understand Hilton’s values, services, and history.
Prepare STAR-based answers: Describe Situation, Task, Action, Result when answering behavioral questions.
Example Question: “How would you handle a guest complaint about room service delay?”
Sample Answer: