Introduction
Ahadu Bank warmly invites qualified and enthusiastic applicants to apply for multiple job openings. Our bank emphasizes service inclusiveness, innovation, and delivering appropriate financial services to both the banked and the underserved population. We aim to leave a lasting impact on Ethiopia’s financial landscape by providing accessible, high-quality banking services.
We are seeking skilled, motivated, and dynamic individuals to join our team. Ahadu Bank offers competitive salaries, career advancement opportunities, structured training programs, and a professional working environment. Both men and women are strongly encouraged to apply.
Background of Ahadu Bank
Ahadu Bank is recognized as one of Ethiopia’s leading banks, known for reliability, innovation, and customer-centered services. The Bank has expanded steadily and continues to grow its branch network across key regions.
Our management team prioritizes operational efficiency, regulatory compliance, and risk management. We value our employees and invest in their professional growth and learning.
Why you Join at Ahadu Bank
- Opportunities for career growth and continuous learning
- Exposure to diverse banking operations
- Competitive and attractive salary packages
- A professional and inclusive work environment
- Contribute to Ethiopia’s financial development
- Work with an innovative, customer-focused team
Jobs Available Positions At Ahadu Bank
Job Title 1: Customer Service Officer I
Job Detail:
Your role will involve assisting clients with their daily banking needs, handling transactions accurately, resolving minor complaints, and supporting the smooth operation of the branch. You will also educate customers on available bank services and help maintain high levels of customer satisfaction.
Educational Qualification: Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related field.
Job Experience: At least one year of experience in a banking environment.
- Skills Required:
- Strong communication and interpersonal abilities
- Attention to detail
- Basic familiarity with banking software
- Teamwork and multitasking skills
Job Location: Shire
Job Reference Code: Ext/Vaca/001/2026
Application Link: Apply Here
https://forms.gle/6ufnPPyJXLwpMvx66
Job Title 2: Customer Service Officer II
Job Detail:
In this role, you will manage client accounts, assist with branch operations, handle more complex transactions, and provide guidance to junior staff. You will help ensure high levels of customer service and contribute to the branch’s overall performance.
Educational Qualification: BSC or BA in Accounting, Economics, Management, Business Administration, Banking & Finance, or related field.
Job Experience: Minimum of two years working in the banking sector.
Skills Required:
- Analytical thinking and problem-solving
- Strong customer service and relationship management
- Knowledge of banking regulations
- Ability to mentor and support junior colleagues
Job Location: Shire Branch
Job Reference Code: Ext/Vaca/001/2026
Application Link: Apply Here
https://forms.gle/6ufnPPyJXLwpMvx66
Job Title 3: Senior Customer Service Officer
Job Detail:
You will lead the customer service team, oversee account management, resolve complex customer issues, and ensure compliance with operational standards. You will also help develop strategies to enhance client satisfaction and operational efficiency at the branch level.
Educational Qualification: BSC or BA in Accounting, Economics, Management, Business Administration, Banking & Finance, or related field.
Job Experience: Minimum of five years in banking, including at least two years in a similar position.
Skills Required:
- Leadership and team management
- Problem-solving and decision-making
- Knowledge of banking products and procedures
- Excellent communication and negotiation skills
Job Location: Shire Branch
Job Reference Code: Ext/Vaca/001/2026Application Link: Apply Here https://forms.gle/6ufnPPyJXLwpMvx66
Job Title 4: Branch Manager I
Job Detail:
You will manage overall branch operations, supervise staff performance, ensure compliance with banking regulations, monitor financial performance, and maintain top-quality customer service standards. You will also implement strategic initiatives to improve branch efficiency and client engagement.
Educational Qualification: Bachelor’s Degree in Banking & Finance, Accounting, Management, Economics, Business Administration, or related field.
Job Experience: Minimum seven years in banking, including at least one year as a Customer Services Manager or in an equivalent role.
Skills Required:
- Leadership and managerial expertise
- Financial analysis and reporting
- Regulatory knowledge and risk management
- Excellent client relationship skills
Job Location: Shire
Job Reference Code: Ext/Vaca/001/2026
Application Link: Apply Here
https://forms.gle/6ufnPPyJXLwpMvx66
- CV Submission & Required Documents
- Applicants must submit:
- Updated CV / Resume
- Copy of Diploma/Degree Certificate
- Experience Letters (if any)
- National ID or Passport
- All documents merged into a single PDF (maximum 10 MB)
Applications Closed
This position is no longer accepting applications.
Sample CV / Example
Name: John Doe
Email: johndoe@example.com
Phone: +251 986644323
Education: BSC in Accounting – Addis Ababa University (2018)
Job Experience:
Customer Service Officer, XYZ Bank, 2018–2020
Senior Customer Service Officer, ABC Bank, 2020–2023
Skills:
- Customer service excellence
- Banking software knowledge
- Communication and teamwork
- Problem-solving and decision-making
Interview Process
- Shortlisted candidates will be contacted by phone or email to attend interviews.
- The interview will assess:
- Technical knowledge in banking operations
- Communication and customer service skills
- Leadership potential and problem-solving abilities
Sample Interview Questions
- How do you handle difficult customers?
- How do you ensure accuracy in banking operations?
- Describe your experience with banking software.
- How would you motivate your team to achieve branch goals?
- Give an example of a complex customer problem you solved.
Written Exam / Assessment
- Some positions require a written assessment covering:
- Banking principles and procedures
- Accounting and finance knowledge
- Logical reasoning and problem-solving
- General knowledge
Sample Exam Questions:
- What is the primary function of a commercial bank?
- Explain the difference between debit and credit.
- How does a 10,000 ETB deposit reflect in a balance sheet?
- A bank has assets of 1,000,000 ETB and liabilities of 600,000 ETB. What is the equity?
- List three key customer service principles in banking.
Application Deadline
- January 20, 2026
How to Apply
- Upload all required documents in a single PDF via the application links above.
- For further information, contact: +251 11 5260 795
Applications Closed
This position is no longer accepting applications.